FAQs
Q: What is imitation jewellery? A: Imitation jewellery, also known as fashion jewellery or costume jewellery, refers to jewellery pieces made from non-precious materials that mimic the appearance of genuine gemstones, precious metals, and other high-end materials. It offers an affordable alternative to fine jewellery while still maintaining style and quality.
Q: Is imitation jewellery of good quality? A: Yes, at our store, we take pride in offering high-quality imitation jewellery. Each piece is crafted with attention to detail and designed to replicate the elegance and allure of genuine jewellery. We use premium materials and follow strict quality control measures to ensure that our imitation jewellery meets our standards of excellence.
Q: Will the imitation jewellery tarnish or fade over time? A: Our imitation jewellery is designed to withstand regular wear and maintain its beauty over time. However, it is important to follow proper care instructions to ensure its longevity. Avoid exposing the jewellery to harsh chemicals, moisture, and excessive sunlight. Additionally, store your imitation jewellery in a clean, dry place when not in use to prevent tarnishing or fading.
Q: Can I wear imitation jewellery if I have sensitive skin? A: Yes, our imitation jewellery is generally suitable for individuals with sensitive skin. We prioritize using hypoallergenic materials that minimize the risk of irritation or allergic reactions. However, each person's sensitivity may vary, so we recommend monitoring your skin's reaction when wearing new jewellery pieces.
Q: How should I clean and maintain imitation jewellery? A: To clean your imitation jewellery, gently wipe it with a soft, lint-free cloth after each use to remove any dirt or oils. Avoid using harsh chemicals or abrasive materials, as they can damage the jewellery's finish. If necessary, you can lightly dampen the cloth with water or use a mild soap solution for more thorough cleaning. Remember to dry the jewellery thoroughly before storing it.
Q: Can I return or exchange imitation jewellery? A: We want you to be completely satisfied with your purchase. If you are not satisfied with your imitation jewellery, please contact our customer service within 15 days of receiving your order. We will be happy to assist you with returns or exchanges following our return policy guidelines. Please note that personalised or custom-made jewellery may have different return conditions.
Q: Do you offer warranty or guarantees on your imitation jewellery? A: Yes, we stand behind the quality of our imitation jewellery. We offer a 30 day warranty against manufacturing defects. If you encounter any issues with your jewellery within the warranty period, please contact our customer service, and we will work to resolve the matter promptly.