HS Jewellers deliver all orders in plain protective packaging. The return address noted on all special delivery will read:

Sender – H S J, Office 3, 88-90 Hatton Garden, London, EC1N 8PN
All UK Mainland standard delivery orders are despatched using Royal Mail 1st class special delivery.

All UK Mainland express delivery orders are despatched using Royal Mail special delivery or private courier.

Orders received at weekends and bank holidays are despatched next working day.

Express next-day delivery on all orders under £65.00 will be charged at £6.85 each. Orders placed on Friday will be despatched next working day.

Orders are processed immediately and dispatched within 1 – 28 working days.

All Royal Mail UK Mainland recorded deliveries not delivered will be held for 7 days at the specified local sorting office.

All returned orders will carry a re-delivery charge.

Certain products will require individual delivery charges due to size and weight and will be advised at point of purchase.

HS Jewellers will contact the individual customer, using contact details provided, with any queries concerning their order via email in the first instance.

Any UK ordered delivery which is more than 28 working days overdue you are requested to contact

International orders are dispatched using a global courier network and priced at point of purchase.

Contact to ensure your international destination is covered by our global courier network.

Delivery to all European destinations takes 7 to 10 working days. It is advised to opt for Express delivery to ensure you can track your parcel. We will not guarantee delivery of any mailed parcels once they are circulated within the specified country’s postal service.

Express delivery to European destinations will take 3 to 5 working days.

Express delivery to Worldwide destinations will take 7 to 10 working days.

The estimated delivery times do not allow for Weekend or Public Holidays.

All goods must be checked within three working days of receipt. No claims will be accepted outside of this time.

Contact Information

Office 3, 88-90 Hatton Garden
London EC1N 8PN
Phone: 08452000314

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